Maintain good relationships!
Strengthen the loyalty of your customers.
There are two key success factors for every market: customer satisfaction and customer loyalty. But only those who know the entire customer journey can guide customers with targeted measures and improve the customer experience. Insights into the relevant factors of customer satisfaction and loyalty help you to set yourself apart from the competition.
Customer satisfaction-
analysis
Company performance from the customer's perspective
Find out how satisfied your customers are and identify the degree of emotional customer loyalty. Realise new opportunities to raise your company's profile and sharpen its image in the eyes of your customers. Our customer satisfaction analysis shows you the opportunities and relevant actions to strengthen your company's competitive position. On request, we can work with you to develop catalogues of measures to improve customer loyalty.
Customer Experience
Analysing the holistic customer journey
What customer journey does the customer go through in the purchasing phases at the various customer contact points? What experiences do your customers have with your company, brands and products? With a holistic view of the customer journey, you can optimise your marketing mix and increase the performance of individual touchpoints.
Touchpoint analysis
Precise analysis of the individual touchpoints
We measure the impact of the various touchpoints for you. Your benefits: You uncover the function and optimisation potential of customer touchpoints and know the success factors for lasting strong customer relationships. Touchpoint analyses provide detailed information for marketing decisions, for example when customer needs change.